Summary Issues

summary_generation_slow

Problem: I can't generate a detailed summary - it's been loading for 20 minutes

Solution: Hi,

Sorry you've been waiting so long for the in-depth summary to finish. When generation takes more than a few minutes, it usually means we're experiencing a temporary spike in traffic and the request can stall.

Here's what you can do:

Wait a couple more minutes and try starting the summary again—the slowdown is often short-lived.

If it's still stuck, cancel the attempt and re-upload your document, then restart the generation. This refreshes the job in our queue and normally resolves the issue.

Let me know if this gets your summary generated or if you need any more help!

Note: French: "J'essaye de générer des résumé approfondi mais impossible depuis 20 minutes"

how_to_delete_summary

Problem: How do I delete a summary? There's no button.

Solution: Hi,

You would need to delete the whole deck, unfortunately, you can't just delete the summary.

Note: French: "comment effacer un résumé y a pas de boutons"

summary_not_loading

Problem: My summaries won't load and this problem keeps happening

Solution: Hi!

I'm very sorry to hear that.

Could you please try reuploading the document and let me know whether this solves the issue?

Best,

Note: Dutch: "Mijn samenvattingen willen niet laden en dit probleem blijft zich voor doen". German: "mein Studyflash funktioniert leider nicht mehr. Ich kann zum Beispiel keine Zusammenfassung erstellen". Common summary loading issue - always try re-uploading first.

summary_not_appearing

Problem: No summaries or other content is appearing for my text

Solution: Hi,

I'm sorry the summaries and other study materials aren't appearing on your mobile device. This can happen if the initial upload encounters an issue.

Please try re-uploading your document and start the generation process again. In most cases, the content appears normally after the second upload.

If you still don't see the summaries after re-uploading, let me know and we'll look into it further!

Note: Dutch: "Er komen geen samenvattingen en andere dingen over mijn tekst"

Problem: The summaries are not detailed enough / my friend has better summaries

Solution: Hi,

Thanks for your feedback, we're very sorry about that.

Would you mind reuploadinig the file? This usually helps if there was an error in the pipeline.Let us know if the issue persists.

Note: German: "die zusammenfassungen sind nicht ausfürlich genug + bei meiner freundin ist es möglich"

where_are_summaries

Problem: Where do I find my summaries?

Solution: Hi,

Open the deck in which you stored them.

Note: French: "comment trouver les résumés". German: "Wo ist meine zusammenfassung", "Wo finde ich meine zusammenfassungen". Also asked as "In der Bibliothek" - summaries are inside decks in the library.

how_to_create_summary

Problem: How do I create summaries in the app?

Solution: Hi,

Just click on create new deck and then on the summary tab.

Note: Dutch: "hoe kan ik samenvattingen maken", "Hoe Ik wil een samenvatting maken op deze app maar hoe". French: "Je veux faire un résumé". German: "Zusammenfassungen Wo kann ich mir zusammenfassungen schreiben lassen auf der app?", "Wie kann icv eine zusammenfassung von meiner vorlesung erstellen", "Ich möchte eine zusammenfassung und kernzettel erstellen lassen". Very common question - click on plus/create new deck.

regenerate_summary

Problem: I can't regenerate summaries that I've already generated if they're not detailed enough

Solution: Hi,

You would need to re-upload the document.

Note: German: "ich kann bereits generierte Zusammenfassungen nicht erneut erstellen, wenn diese mir doch zu wenig sind"

summary_generation_duration

Problem: How long does it take to create a summary?

Solution: Hi,

I understand you want to know how long it takes to create your summary.

Currently, upload and subsequent generation can take several minutes due to high load. Please wait a few minutes and try again - our team is already working on further optimizing performance.

Let me know if it continues to take unusually long after that or if you have any questions!

Note: German: "Wie lange dauert eine erstellung der zusammenfassung"

how_to_download_summary

Problem: How do I download a summary?

Solution: Hi,

Just click on print in the web app.

Best,

Note: Dutch: "Hoe download ik een samenvatting"

summary_from_book

Problem: I want to create a summary from a book but can't find where to do it

Solution: Hi,

Just click on the plus at the bottom of the page if you're on mobile or on create new deck in the sidebar if you're on web.

Note: Dutch: "ik wil graag een samen vatting maken van het boek the absolutely true diary of the parttime Indian"

summary_settings_not_working

Problem: The summary settings aren't working - I select bullet points but it creates full sentences

Solution: Hi,

That's very weird. Could you please reupload the file and check whether this helps? If not, let us know imediately please.

Note: German: "die einstellungen bei den Zusammenfassungen gehen nicht mehr. ich klicke an stichpunkte oder Aufzählungen und er macht dennoch immer wieder ganze Sätze"

summary_read_aloud

Problem: Is it possible to have my summary read aloud?

Solution: Hi,

Unfortunately not, but that's coming in the future.

Note: German: "ist es möglich, dass mir meine zusammenfassung vorgelesen werden kann."

accidental_manual_summary

Problem: I accidentally clicked on manual summary creation - I want the AI to generate it

Solution: Hi,

Just reload the page. Thanks.

Note: German: "Ich habe ausversehen auf manuelles erstellen einer Zusammenfassung gedrückt, ich möchte das es die KI generiert"

summary_generation_error

Problem: Summary generation doesn't work