Subscription Info

premium_not_working

Problem: I just purchased premium but I can't use it

Solution: Hi,

I'm happy to help! To give you the right solution, please let me know:

Did you purchase the premium subscription through our website or through the App Store/Google Play Store?

Are you currently signed in with the same email address / Apple ID / Google account that you used to complete the subscription?

This will help us quickly figure out why your premium access isn't being recognized.

Note: German: "Ich habe soeben das premium abo gekauft, aber kann es nicht nutzen?". Also asked as: "Ich habe mein premium abo gekauft, aber kann es nicht nutzen! Das ist sehr ärgerlich!"

receipt_from_app_store

Problem: Can I get a receipt for my subscription that I purchased through the App Store?

Solution: Hi,

If you completed your subscription through the App Store, you should have received a receipt directly from Apple. Otherwise you should have received a receipt from us already.

Note: German: "Nachträglicher Rechungsbeleg Heyy, ich habe das Premium Abo am 20.10.2025 abgeschlossen"

monthly_subscription_duration

Problem: If I take the monthly subscription, is it valid for 1 month? I only want premium for 1 month.

Solution: Hi,

Yes—when you choose the 12 EUR monthly Premium plan, the payment covers one full month (30 days) of access. If you only need Premium for that single month, just make sure to cancel before the month ends and you won't be charged again.

To cancel:

Web: Log in on studyflash.ch, then go to Account -> Settings -> Subscription -> Cancel.

iOS: Open your device's Settings, tap your Apple ID -> Subscriptions -> Studyflash -> Cancel.

Android: Open Google Play Store, tap your profile icon -> Payments & subscriptions -> Subscriptions -> Studyflash -> Cancel.

After cancellation, your Premium features stay active until the original 30-day period ends, and no further payments will be taken.

Let me know if any part is unclear or if you need more help!

Note: Dutch: "als je het maandabonnement pakt voor 12 euro per maand, is dit dan geldig voor 1maand?". French: "Est-ce que je peux prendre l'abonnement premium uniquement pour 2mois?"

stop_upgrade_anytime

Problem: Can I stop paying for the upgrade whenever I want?

Solution: Hi,

Absolutely—you can stop future payments at any time by cancelling your subscription:

If you subscribed through the App Store (iPhone/iPad): Open your device's Settings -> tap your name -> Subscriptions -> select Studyflash -> tap Cancel Subscription.

If you subscribed through Google Play (Android): Open the Google Play Store -> tap your profile picture -> Payments & subscriptions -> Subscriptions -> select Studyflash -> tap Cancel subscription.

If you subscribed on our website: Log in at studyflash.ch -> Account -> Settings -> Subscription -> Cancel.

Your access will remain active until the end of the current paid period, and you won't be charged again.

Let me know if this helps or if anything's unclear!

Note: Italian: "Se nom voglio più pagare l upgrade posso interrompere il pagamento quando voglio?"

free_plan_features

Problem: Can you do much without premium?

Solution: Hi,

I understand you'd like to know what's possible without Premium.

On the free plan you can generate and study one AI-created deck, and you'll have full access to flashcards, quizzes, and spaced-repetition for that single deck. If you want to create a second deck (or more), you'll need to upgrade to a paid subscription.

Thinking about upgrading? You can use the promo code COMMUNITY20 at checkout to receive 20% off your first month.

Let me know if this answers your question or if there's anything else I can clarify!

Note: Dutch: "kan je veel doen zonder de premium"

accidental_yearly_instead_semester

Problem: I accidentally subscribed to the yearly plan but wanted the semester plan

Solution: Hi,

I understand that you accidentally purchased the yearly subscription and wanted the semester subscription for three months instead.

Here's how to cancel your current yearly subscription on your phone:

Open your device's Settings.

Tap your name at the top and select Subscriptions.

Find the Studyflash subscription and tap Cancel Subscription.

The cancellation will be noted immediately, but your premium access will remain active until the end of the already paid period. No further charges for the yearly subscription will occur.

After the current period ends, you can select the desired semester subscription (3 months, 30 EUR) in the same view.

Let me know if you have any other questions!

Note: German: "Ich habe versehentlich ein Jahresabo abgeschlossen, wobei ich eigentlich nur das Semesterabo für 3 Monate wollte"

credits_renewal

Problem: When are credits renewed if you don't have the premium version?

Solution: Hi,

The credits renew monthly.

Note: French: "Quand sont renouvelés les credits si on ne prend pas la version premium?"

when_does_app_cost

Problem: When do I have to pay for the app?

Solution: Hi,

I understand you want to know when costs apply in the Studyflash app.

With the free plan, you can create exactly one AI-generated deck - that costs you nothing. As soon as you want to create a second deck or use additional premium features, you'll need to upgrade to a paid subscription. If you decide to do so, you can complete the subscription directly in the app through the App Store/Google Play.

Why is that? We use it to finance the computing power for AI generation and the development of new features.

Let me know if you have any other questions!

Note: German: "Ab wann muss msn in der App etwas bezahlen?", "Habe ich hier ein Probeabo bezahle ich etwas oder kann man das auch kostenlos nutzen?"

free_plan_limit

Problem: Why can I no longer create flashcards for free?

Solution: Hi,

I understand you'd like to create more flashcards for free. However, the free plan only includes one AI-generated card set. Once this one deck has been created, no additional free decks can be created.

If you want to generate more cards, you can upgrade to a paid subscription. You can do this directly in the app under Account -> Subscription. Use the promo code COMMUNITY20 for 20% off your first month.

Let me know if any questions come up or if anything is unclear!

Note: German: "Warum kann ich nicht mehr kostenlos lern karta karten erstellen", "Ist eure App kostenlos wenn ich mich noraml angemeldet habe"

free_plan_limitations

Problem: How many decks can I create with a free account?

Solution: Hi,

With a free Studyflash account, you can create exactly one AI-generated deck. Additional decks require a premium subscription.

Once you upgrade, you can create unlimited decks. You can upgrade in Account -> Settings -> Subscription. Use the code COMMUNITY20 for 20% off your first month.

Let me know if you have any other questions!

Note: German: "Wie viele Decks kann man mit einem normalen Account erstellen?". Also asked as: Wie viele decks kann man pro Tag erstellen; Can I only upload one PDF per day; sono rimasto nel piano gratis

referral_credits_not_received

Problem: I invited someone but didn't receive my referral credits

Solution: Hi,

You need to make sure that the person signs up using your referral link. If they do so, you will receive 3 credits immediately.

Please verify that they used your specific link when creating their account.

Note: German: "Ich habe jemanden eingeladen aber keine Credits bekommen"

free_plan_limit_loading

Problem: I only created 1 deck but I can't create more and it keeps loading forever

Solution: Hi,

I understand how confusing it is when the deck creation just keeps loading. On the free plan you can generate one AI-created deck; any attempt to add a second deck will continue to spin without finishing.

To create more decks, please upgrade to a paid subscription:

Open the Studyflash app on your phone.

Go to Account -> Settings -> Subscription.

Select a plan and confirm the purchase (the App Store or Google Play will let you use local payment methods).

Enter the promo code COMMUNITY20 to save 20% on your first month.

As soon as the upgrade is active you can generate unlimited decks, and the loading issue will disappear.

Let me know if this resolves the issue or if you need any clarification!

Note: French: "j'ai effectué seulement 1 deck mais je ne peux plus en creer et sa charge sans jamais aboutir"

exam_urgent_premium_not_working

Problem: I have exams soon and my premium isn't working - it's urgent!

Solution: Hi,

I understand it's urgent since your exams are coming up and you need access to the podcast feature you already paid for. On mobile, the most common reason paid features don't appear is that the app is signed in with a different email, Apple ID, or Google account than the one used for the purchase.

Please verify the following:

Open Studyflash on your phone and check the email shown under Profile/Account. Make sure it is exactly the same email you used when you bought your subscription.

If you subscribed through the App Store or Google Play, confirm that your device is logged in with the same Apple ID or Google account you used at the time of purchase.

Once the login details match, the podcast (and all other premium features) should unlock automatically.

Let me know if this resolves the issue or if you need any clarification!

Note: French: "Bonjour, jai des examen bientot c'est hyper urgent"

free_plan_quiz_limit

Problem: I can't generate more quizzes - I only made one

Solution: Hi,

I understand it's frustrating to see the "failord" message after creating just one quiz. On the free plan, Studyflash allows only one AI-generated deck (quiz, summary, flashcards, etc.). Once that limit is reached, any further generation attempts will fail—hence the message you're seeing.

To keep generating new quizzes and other study materials, you'll need to upgrade to a paid subscription. You can do this directly in the mobile app via the App Store or Google Play Store, or on the web by going to Account -> Settings -> Subscription and choosing a plan. If you'd like a discount, feel free to use the code COMMUNITY20 for 20% off your first month!

Let me know if this resolves the issue or if you need any clarification!

Note: French: "Je n'arrive pas a générer d'autres quizz ? J'ai pu en générée seulement un seul"

free_trial_test

Problem: I heard about Studyflash and wanted to test it, with the idea of paying if it works for me

Solution: Hi,

You can test the app once for free. You should find your deck in the library.

Note: German: "Ich habe von Studaflash gehört und wollte es mal testen"

subscription_paused

Problem: I paused my account - can I unpause it when I need it again?

Solution: Hi,

The pause ends on the date that you entered.

Note: French: "bonjour j'ai mis mon compte en pause car j'en aurais besoin au prochain examen"

app_cost_question

Problem: How much does the program cost? Do I have to pay if I just want to test it?

Solution: Hi,

You can test Studyflash completely free. After signing up, you automatically get our free plan, which lets you create one AI-generated deck without any cost.

Only when you want to create more than one deck or use additional premium features do you need to upgrade to a paid subscription. For the first month, you can use the code COMMUNITY20 and get 20% off.

So no fees apply as long as you only use the free plan.

Let me know if you have any other questions!

Note: German: "Wie viel kostet das Programm? Muss ich bereits etwas bezahlen, wenn ich es nur teste?"