Refund Request

refund_request_generic

Problem: I made an error and subscribed by mistake - I would like a refund

Solution: Hi,

Could you please elaborate on how that happened?

Note: French: "Bonjour je viens de me rendre compte d'une erreur qu'il a été commise à mon encontre je ne souhaitais pas adhérer à votre programme j'aimerais un remboursement"

auto_renewal_refund_denied

Problem: My subscription auto-renewed and I would like a refund

Solution: Hi!

Thank you very much for your message.

Your frustration is completely understandable—especially when a subscription renews unexpectedly. As is common with subscriptions, the plan does indeed renew automatically, which was disclosed during the purchase process. THe subscription can be managed easily within the account settings (if purchased through the web app) or your phone settings (if purchased through the App Store).

Please understand that we cannot offer refunds for missed or late cancellations. There are several reasons for this: each payment incurs non-refundable credit card/payment and refund fees, and we also bear infrastructure and support costs on our side. If we were to issue refunds in such cases, these fees would remain entirely with us. Accordingly, the right of withdrawal does not apply either, as this is a contract renewal.

Of course, we have canceled your subscription so that no further charges will occur.

At the same time, Studyflash has evolved significantly over the past year. In addition to improved flashcards, the following features are now available, among others:

Summaries to quickly get an overview,
Quizzes for active recall,
Mind maps for visual structuring,
Podcasts (automatically generated audio summaries),
An AI tutor that helps with understanding, practicing, and reviewing.

This makes it possible not only to prepare effectively for exams, but also, for example, to practice a language efficiently. Perhaps you'll give Studyflash another chance.

Thank you very much for your understanding.

Note: This is the standard response for auto-renewal refund requests. Asked in French, German, Dutch variations.

refund_podcast_not_working

Problem: I paid for podcast access but it's not working - I want a refund

Solution: Hi,

What happens when you try to generate a podcast? We're here to make it work!

Note: French: "J'ai payé pour avoir accès aux fameux podcast, il y a juste des flashcard"

refund_subscription_cancelled

Problem: I was charged even though I cancelled months ago - I want a refund

Solution: Hi!

Thank you for your message.When exactly did you cancel your subscription and how did you do it? Note: French: "Bonjour, je me permet de vous contacter car je viens de me faire débiter d'un certain montant alors que j'ai résilié il y a quelques mois maintenant"

refund_app_bad

Problem: I think this app is bad - I want my money back

Solution: Hi,

I'm extremely sorry to hear this. The satisfaction of our users is our number one priority. Would you mind elaborating, so we can help you out?

Note: Dutch: "Ik vindt deze app slecht ik wil mijn geod terug". Also asked in French variations.

refund_cancelled_same_day

Problem: I subscribed and cancelled the same day - I want a refund

Solution: Hi,

We're very sorry to hear this. The satisfaction of our users is our number one priority. Would you mind letting us know why you aren't happy? Note: French: "J'ai pris un abonnement d'un an le 4 janvier 2026 mais je l'ai annulé le 4 janvier 2026 don je souhaite un remboursement"

refund_double_charge

Problem: I was charged twice for my subscription

Solution: Hi there!

Could you please give us a detailed explanation of what happened, so we can properly investigate this?

Best,

Note: French: "J'ai pris l'abonnement mensuel aujourd'hui et j'ai été débitée deux fois de suite"

refund_monthly_equivalent

Problem: I took out an annual subscription for 5 EUR/month but was charged 60 EUR at once

Solution: Hi,

Thank you for reaching out. We understand your frustration. 5 EUR/month is the monthly equivalent of the yearly subscription. We can only offer this competitive price for upfront payments.

Thank you for your understanding.

Note: French: "j'ai pris un abonnement annuel pour 5€/mois mais j'ai éte prélevée des 60€ d'un coup"

refund_late_cancellation

Problem: I was charged and want a refund because I don't plan to continue

Solution: Hi,

We have cancelled your subscription, however, we sadly can't accommodate refunds due to late cancellations.

Note: French: "J'ai eu une prelevement sur mon compte de -12 euro, j'aimerais me faire rembourser car je ne compte pas contin"

refund_app_not_working_de

Problem: I paid money for an app that doesn't work - I want my money back

Solution: Hi,

We're so sorry about that. Everything should be working properly. Could you please elaborate on what exactly is going wrong?We're here to help.

Note: German: "ich habe unötig geld gezahlt für das das diese app nicht funktuniert"

refund_and_cancel

Problem: I want my money back and to stop my subscription

Solution: Hi!We're so sorry about that. Everything should be working properly. Could you please elaborate on what exactly is going wrong?We're here to help. Note: Dutch: "ik wil mijn geld terug en abonnement stoppen". French: "remboursement annulation abonnement"

subscription_cancelled_want_refund

Problem: I cancelled but still want a refund for the remaining period

Solution: Hi,

I understand you'd like a refund after cancelling. Unfortunately, refunds for the remaining subscription period are not possible.

Once cancelled, you'll retain full access to all premium features until the end of your current billing period.

Thank you for your understanding.

app_store_refund_request

Problem: I subscribed through the App Store and want a refund

Solution: Hi,

Since your subscription was made through the App Store, any refund requests need to be handled directly by Apple. We don't have access to process refunds for App Store purchases.

To request a refund from Apple:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the Studyflash charge and select "Request a refund"

You can also contact Apple Support directly for assistance.

For cancelling future charges, please cancel the subscription in your iPhone Settings > Your Name > Subscriptions > Studyflash.

Let me know if you need any other help!

Note: German: "Ich habe ueber den App Store abonniert und moechte eine Rueckerstattung". Also asked as: Apple Rueckerstattung; App Store refund; iOS Geld zurueck