Subscription Cancellation

how_to_cancel_subscription

Problem: How do I cancel my subscription?

Solution: Hi,

You can cancel your Studyflash subscription at any time effective at the end of your billing period. Here's how, depending on where you originally subscribed:

On the Studyflash website (studyflash.ch):

Log in at studyflash.ch
Go to Account > Settings > Subscription
Click Cancel and confirm

Through the iOS App Store (iPhone/iPad):

Open your device's Settings app (not the Studyflash app)
Tap your name at the top, then choose Subscriptions
Select Studyflash from the list
Tap Cancel Subscription and confirm

Through the Google Play Store (Android):

Open the Google Play Store app
Tap your profile icon > Payments & subscriptions > Subscriptions
Select Studyflash
Tap Cancel subscription and confirm

Once cancelled, you'll keep access until the end of your current billing period, and no further charges will occur.

Let me know if this resolves the issue or if you need any clarification!

Note: German: "Wie kann ich mein Abo kuendigen?". Also asked as: Abo kuendigen; How to cancel; Comment annuler mon abonnement; Abonnement opzeggen; Hoe zeg ik mijn abonnement op; J'aimerais resilier mon abonnement; Uppsaegning

cancel_mobile_subscription

Problem: I want to cancel my subscription on my phone but can't find the option

Solution: Hi,

On mobile devices, subscriptions are managed by Apple or Google, not inside the Studyflash app. Here's exactly where to find the cancellation option:

iPhone/iPad:

Open the Settings app on your device
Tap your name at the top
Select Subscriptions
Find Studyflash in the list and tap it
Tap Cancel Subscription

Android:

Open the Google Play Store app
Tap your profile icon in the top right
Go to Payments & subscriptions > Subscriptions
Select Studyflash
Tap Cancel subscription

The cancellation takes effect immediately, but you keep access until the end of your paid period. No further charges will occur.

Let me know if you need any help!

Note: German: "Ich moechte mein Abo auf dem Handy kuendigen, finde aber die Option nicht". Also asked as: Kann die Kuendigungsoption nicht finden; Where is the cancel button; Wo kann ich kuendigen

auto_renewal_refund_request

Problem: My subscription renewed automatically and I forgot to cancel. Can I get a refund?

Solution: Hi,

Thank you for your message.

Your frustration is completely understandable, especially when an annual subscription renews unexpectedly. As is common with subscriptions, the plan does renew automatically and can usually be managed in the settings.

Please understand that we cannot offer refunds for missed or late cancellations. There are several reasons for this: each payment incurs non-refundable credit card/payment and refund fees, and we also bear infrastructure and support costs on our side. If we were to issue refunds in such cases, these fees would remain entirely with us. Accordingly, the right of withdrawal does not apply either, as this is a contract renewal.

Of course, we have cancelled your subscription so that no further charges will occur.

At the same time, Studyflash has evolved significantly over the past year. In addition to improved flashcards, the following features are now available:

Summaries to quickly get an overview
Quizzes for active recall
Mind maps for visual structuring
Podcasts (automatically generated audio summaries)
An AI tutor that helps with understanding, practicing, and reviewing

Perhaps you'll give Studyflash another chance.

Thank you for your understanding.

Note: German: "Mein Abo hat sich automatisch verlaengert und ich habe vergessen zu kuendigen. Kann ich eine Rueckerstattung bekommen?". Also asked as: Ich habe vergessen zu kuendigen; J'ai oublie d'annuler; Unexpected charge; Unberechtigte Abbuchung

withdrawal_within_period

Problem: I want to use my legal right of withdrawal within 14 days

Solution: Hi,

We're very sorry to hear you're not satisfied.

Would you mind briefly explaining how Studyflash didn't meet your expectations? That would be very helpful.

Note: German: "Ich moechte von meinem gesetzlichen Widerrufsrecht innerhalb von 14 Tagen Gebrauch machen". Also asked as: Widerruf; Retractation; Within cancellation period

charged_unexpectedly_after_cancel

Problem: I was charged again even though I tried to cancel

Solution: Hi,

I'm sorry to hear that you were charged again, this generally implies that the subscription wasn't successfully cancelled. To ensure no further payments occur, please cancel your subscription through the correct channel:

If you subscribed via App Store/Google Play: The cancellation must be done in your phone's native settings, not in the Studyflash app. Open your device Settings > Subscriptions > Studyflash > Cancel.

If you subscribed on our website: Go to studyflash.ch > Account > Settings > Subscription > Cancel.

After cancellation, your access remains active until the end of your paid period, and no further charges will occur.

Let me know if this helps or if you need further assistance!

Note: German: "Mir wurde erneut Geld abgebucht, obwohl ich kuendigen wollte". Also asked as: Wurde trotzdem belastet; Still getting charged; Payment continues

when_to_cancel_before_renewal

Problem: When do I need to cancel to avoid the next charge?

Solution: Hi,

You can cancel your subscription at any time before your next billing date. Once you cancel:

The cancellation takes effect immediately
You keep access until the end of your current paid period
No further charges will occur after that

There's no specific deadline - just cancel at least 24h before your renewal date. You can check your renewal date in your account settings or in your device's subscription settings.

Let me know if you have any other questions!

Note: German: "Wann muss ich kuendigen, um die naechste Abbuchung zu vermeiden?". Also asked as: Kuendigungsfrist; When is the deadline; Wann muss ich rechtzeitig kuendigen

does_subscription_auto_renew

Problem: Does my subscription automatically renew?

Solution: Hi,

Yes, your Studyflash subscription does renew automatically unless you cancel it beforehand.

Once you cancel:

The cancellation is registered immediately
You keep access until the end of your current billing period
No further charges occur after that

You can cancel at any time through:

Website: Account > Settings > Subscription > Cancel
iOS: Settings > Apple ID > Subscriptions > Studyflash > Cancel
Android: Play Store > Profile > Payments & subscriptions > Subscriptions > Studyflash > Cancel

Let me know if you have any questions!

Note: German: "Verlaengert sich mein Abo automatisch?". Also asked as: Automatische Verlaengerung; Does it auto-renew; Verlengd automatisch

cancel_yearly_subscription

Problem: I want to cancel my yearly subscription

Solution: Hi,

No problem - you can cancel your yearly subscription at any time. Here's how:

App Store/Google Play purchase: Open your phone's native subscription settings (not the Studyflash app), find Studyflash, and tap Cancel Subscription.

Website purchase: Log in at studyflash.ch > Account > Settings > Subscription > Cancel.

After cancellation, your yearly access continues until the end of your paid period. No further charges will occur.

Let me know if you need any help!

Note: German: "Ich moechte mein Jahresabo kuendigen". Also asked as: Jahresabo kuendigen; Annual subscription cancel; Yearly plan cancellation

cancel_monthly_subscription

Problem: I want to cancel my monthly subscription

Solution: Hi,

No problem - you can cancel your monthly subscription at any time:

iOS/Android: Open your device's Settings > Subscriptions > Studyflash > Cancel Subscription.

Website: Log in at studyflash.ch > Account > Settings > Subscription > Cancel.

Your access continues until the end of your current month. No further charges will occur after cancellation.

Let me know if you have any questions!

Note: German: "Ich moechte mein Monatsabo kuendigen". Also asked as: Monthly abo kuendigen; Monatsvertrag beenden

what_happens_after_cancel

Problem: What happens after I cancel my subscription?

Solution: Hi,

After you cancel your Studyflash subscription:

Immediate: The cancellation is registered right away
Until period ends: You keep full access to all premium features until your current billing period ends
After period ends: Your account reverts to free status - no further charges occur

Your flashcards, courses, and content remain in your account. You just won't have access to premium features anymore.

You can resubscribe at any time if you'd like to use premium features again.

Let me know if you have any other questions!

Note: German: "Was passiert nach der Kuendigung meines Abos?". Also asked as: Was passiert danach; After cancellation; Zugang nach Kuendigung

cannot_find_subscription_menu

Problem: I can't find the subscription menu in my account settings

Solution: Hi,

If you don't see a Subscription option in your Studyflash account settings, it likely means you subscribed through the iOS App Store or Google Play Store rather than on our website.

For App Store/Google Play subscriptions: The cancellation must be done through your device's native settings:

iOS: Settings > Your Name > Subscriptions > Studyflash > Cancel
Android: Play Store > Profile > Payments & subscriptions > Subscriptions > Studyflash > Cancel

The subscription management always happens in the same place where you originally subscribed.

Let me know if you need any further help!

Note: German: "Ich finde das Abo-Menu in meinen Kontoeinstellungen nicht". Also asked as: Kuendigungsbutton nicht sichtbar; No cancel option; Subscription option missing

cancel_on_behalf_request

Problem: Please cancel my subscription for me

Solution: Hi,

We have cancelled your subscription.

All the best,

Note: German: "Bitte kuendigen Sie mein Abo fuer mich". Also asked as: Kuendigung durchfuehren; Cancel for me; Bitte beenden Sie mein Abo

accidental_subscription_child

Problem: My child accidentally subscribed, can I cancel?

Solution: Hi,

No problem - you can cancel the accidental subscription yourself. Since it was done through the device, you'll need to cancel through the device's subscription settings:

iPad/iPhone:

Open the Settings app
Tap your Apple ID name at the top
Select Subscriptions
Find Studyflash and tap it
Tap Cancel Subscription

The cancellation takes effect immediately, but access continues until the end of the paid period.

For a refund of accidental in-app purchases, you would need to contact Apple directly through their refund request process.

Let me know if you need any help!

Note: German: "Mein Kind hat versehentlich ein Abo abgeschlossen, kann ich kuendigen?". Also asked as: Versehentlich Abo abgeschlossen; Accidental purchase; Kind hat gekauft

stop_payment

Problem: How do I stop my payment?

Solution: Hi,

I understand you'd like to stop future payments for Studyflash. The cancellation steps depend on where you originally started your subscription:

Subscription started on our website: Open Studyflash in your mobile browser and go to Account -> Settings -> Subscription -> Cancel.

Subscription started through the App Store: Open your phone's native Settings app (not the Studyflash app), tap your Apple ID at the top -> Subscriptions -> Studyflash -> Cancel.

After you cancel, your premium access will remain active until the end of your current billing period, and no further charges will occur.

Let me know if this resolves the issue or if anything is unclear!

Note: Dutch: "Hoe kan ik mijn betaling stoppen"

thought_subscription_cancelled

Problem: I thought I had already cancelled my subscription but received an invoice

Solution: Hi,

I understand your frustration - it's definitely annoying when an invoice comes even though you thought the subscription was already cancelled.

Here's how you can finally cancel your subscription so no further charges occur:

Web users: Log in at studyflash.ch -> click on your profile in the top right -> Settings -> Subscription -> Cancel.

App Store users (iOS/Android): Open your smartphone's system settings -> Subscriptions -> select Studyflash -> Cancel subscription. Please note that this is done through the device settings, not in the Studyflash app.

Why the invoice still came: A subscription automatically renews as long as it isn't cancelled. Once you cancel now, the membership ends at the end of your already paid period and no further amounts will be charged.

Let me know if everything worked or if you have any questions!

Note: German: "ich habe eigentlich gedacht, ich hätte mein abo schon längst gekündigt"

cancel_subscription_app_bugs

Problem: I want to cancel because the app is too buggy / slow

Solution: Hi,

I'm sorry to hear the app has been slow for you and that you'd like to cancel your subscription. You can stop future charges at any time:

iOS (App Store purchase): Open your iPhone or iPad Settings app -> tap your name -> Subscriptions -> Studyflash -> Cancel Subscription

Android (Google Play purchase): Open the Google Play Store app -> tap your profile icon -> Payments & subscriptions -> Subscriptions -> Studyflash -> Cancel subscription

If you originally subscribed on the web, you can also cancel at studyflash.ch by going to Account -> Settings -> Subscription -> Cancel.

Let me know if you need any help!

Note: German: "Ich mochte kundigen weil die App zu viele Fehler hat"

access_flashcards_after_subscription_ends

Problem: Can I still access my flashcards if my subscription ends?

Solution: Hi,

When your premium subscription ends:

What you keep:

Access to your existing decks and flashcards
Basic flashcard learning mode

What you lose access to:

Creating new decks (beyond the 1 free deck limit)
Quizzes
Podcasts
Summaries
Mindmaps
AI tutor Max

Your content and learning progress are not deleted. You just won't be able to create new content or use premium learning features until you resubscribe.

Let me know if you have any other questions!

Note: German: "Kann ich meine Karteikarten noch nutzen wenn mein Abo endet?". Also asked as: Nach Abo Ende; Zugang nach Kuendigung; Que se passe-t-il apres l'abonnement