Podcast Issues

podcast_premium_paid_not_showing

Problem: I paid for premium but podcast features aren't appearing

Solution: Hi,

Sorry to hear your paid podcast features aren't appearing yet.

Please double-check that you're signed in with the exact same email address - or, if you subscribed through the App Store or Google Play, the same Apple ID/Google account - on the device where you're missing access. Using a different account is the most common reason the app only shows the free features. Once you've confirmed the correct account, close and reopen the app and your premium options should unlock automatically.

Let me know if this fixes things or if you need any further help!

Note: German: "Ich habe Premium gekauft aber die Podcast-Funktion wird nicht angezeigt". French: "J'ai paye mais je n'ai pas acces aux podcasts". Also asked as: je n'ai plus acces a mes podcast; J'ai payé mais je n'arrive pas a generer des podcasts; podcast features not appearing despite subscription

podcast_how_to_create

Problem: How do I create a podcast?

Solution: Hi,

Click on create new deck.

Note: German: "Wie kann man einen Podcast erstellen lassen?". Also asked as: hoe maak je een podcast; comment faire des podcasts; wo finde ich den podcast; ik wil een podcast maken; Wie kann ich einen Podcast erstellen

podcast_where_to_find_tab

Problem: Where do I find the podcast option/tab?

Solution: Hi,

You need a subscription and then you need to create a new deck. You should see a podcast tab there.

Note: German: "Wo finde ich die Podcast Version?". Also asked as: Comment trouver l'option podcast; waar vind ik de functie voor een podcast te maken; Wo finde ich den Podcast

podcast_not_generating

Problem: My podcast won't generate / keeps loading forever

Solution: Hi,

Sorry the generation isn't working. Please re-upload your document and try generating again - this usually fixes the issue immediately.

If the new attempt doesn't progress within a few minutes, let me know and we'll investigate further.

Note: German: "Mein Podcast wird nicht erstellt / generiert nicht". Also asked as: podcast laad niet; Je n'arrive pas a generer de podcast; kann kein podcast mehr erstellen; podcast veut pas se creer

podcast_stuck_at_step_3

Problem: Podcast creation is stuck at step 3 for hours

Solution: Hi,

Sorry to hear your podcast creation has been stuck on step 3 for so long. Please give the following a try:

Re-upload the original file and start the creation process again. This usually clears the stuck state.

If the new attempt doesn't progress within a few minutes, let me know and we'll investigate further.

Sometimes high traffic briefly slows things down, but a fresh upload almost always resolves it.

Let me know if this helps or if you need anything else!

Note: German: "Podcast-Erstellung hängt seit Stunden bei Schritt 3 fest"

podcast_generation_slow

Problem: Why does podcast generation take so long?

Solution: Hi,

Sorry the generation process is taking so long. At peak times our servers can become very busy, which slows down the creation of podcasts, summaries, or other AI-generated content. Also, podcasts are a very complex feature so it takes quite some time to generate them optimally.

Here's what usually resolves it:

Wait a few minutes to let the traffic ease up.

Then click "Retry" or re-upload your document to start the generation again.

Most users see the content finish generating after trying these steps once server load drops.

Let me know if this helps or if you need any further assistance!

Note: German: "Warum dauert die Podcast-Erstellung so lange?"

podcast_quiz_loading_forever

Problem: Podcast and quiz creation keeps restarting and loading forever

Solution: Hi,

I understand that it's frustrating when quiz or podcast creation keeps loading and seems to restart. In such cases, we recommend canceling the process and simply re-uploading the file. Here's how:

Close the current creation screen (tap "Back" or briefly exit the app).

Open Studyflash again and upload your document a second time.

Restart the quiz or podcast creation.

Often this re-upload helps because the original process was interrupted.

Let me know if this works for you or if questions come up!

Note: German: "Quiz-Erstellung/Podcast-Erstellung dauert sehr lange und fängt immer wieder von vorne an"

podcast_requires_premium

Problem: Is podcast only available with premium? / Do I need to pay for podcast?

Solution: Hi,

Yes, the podcast feature is only available with a premium subscription.

Note: German: "Gibt es den Podcast nur bei der Pro Variante?". Also asked as: heyhoi jullie podcast functie enkel bij premium; kann man podcasts erstellen ohne premiumversion; Moet ik upgraden om de podcast te kunnen luisteren

podcast_how_to_listen

Problem: How do I listen to podcasts? / Where can I find my podcasts?

Solution: Hi,

You can open the library and should find it there within your decks. Make sure you have a premium subscription.

Note: German: "Wie höre ich mir Podcast an?". Also asked as: Waar kan ik de podcast vinden; où sont les podcasts; ik wil een podcast luisteren

podcast_not_playable

Problem: Podcasts are not playable / won't play on laptop

Solution: Hi,

Can you please try again in an incognito window?

Note: German: "Podcast sind nicht abspielbar / funktioniert am Laptop nicht"

podcast_generate_from_slides

Problem: Can I create a podcast from my lecture slides/documents?

Solution: Hi,

Absolutely. You just need a subscription for that.

Note: German: "Kann ich zu meinen Unterlagen auch podcasts erstellen lassen?". Also asked as: Wie kann ich eine audio von meinem Stoff machen; Can I create podcasts from my materials

podcast_created_but_not_appearing

Problem: Podcast was created but doesn't appear / can't find generated podcast

Solution: Hi,

Everything seems to be working. Can you please open the deck again on the website, ideally on a laptop?

If you still don't see them, please restart the app.

Note: German: "Podcast werden erstellt, erscheinen aber nicht"

podcast_cant_create_on_subfolder

Problem: I can't generate a podcast on a subfolder/deck

Solution: Hi,

Podcasts can only be generated on a deck-level.

Note: German: "Ich kann beim einen Unterordner keinen Podcast generieren oder abspielen lassen"

podcast_mindmap_generation_error

Problem: Error when generating mindmap or podcast - "Oops something went wrong"

Solution: Hi,

Sorry you keep running into that "Oops! Something went wrong..." message when trying to create a mind-map or podcast. This usually appears when the original file fails to process correctly.

Please try the following steps:

Delete the current deck that contains the file you uploaded.

Upload the document again to create a new deck.

Once the deck is generated, choose the Mind-map or Podcast option and start generation again.

In most cases, re-uploading clears the stuck state and generation succeeds.

Let me know if this resolves the issue or if you need any clarification!

podcast_missing_after_app_open

Problem: I can't find the podcast tab/button in the app

Solution: Hi,

It should still be there. Can you restart the app.

If you still don't see it, make sure you have a premium subscription. Just click on the plus in the middle at the bottom.

Note: German: "Ich finde die Podcast-Funktion in der App nicht". Also asked as: Je n'arrive plus a trouver l'onglet pour generer des podcast; ik heb de functie voor podcast niet; leider sehe ich euer Podcast Feature nicht

podcast_lost_mindmap_tab

Problem: I lost the podcast and mindmap tabs

Solution: Hi,

You need to pull the button on the left of the tabs to the right.

podcast_quality_changed_after_update

Problem: Podcast quality got worse after the update - voices are sleepy

Solution: Hi,

That's very strange. We actually haven't changed anything. Can you re-upload the document and see what happens?

Note: German: "Der podcast vor dem Update war viel besser, jetzt reden sie schläfrig"

podcast_web_vs_app_availability

Problem: I can create podcasts in the app but not in the browser

Solution: Hi,

Both should work. Are you logged into the correct account?

Note: German: "In der app kann man sich podcasts erstellen lassen aber im browser nicht"

podcast_abo_just_purchased_not_working

Problem: Just purchased subscription but podcast doesn't work

Solution: Hi,

We're very sorry about that. The creation seems to have gotten stuck, it's best if you try again.

Note: German: "Ich habe extra ein Abo abgeschlossen für die Podcast-Funktion und es funktioniert nicht"

podcast_access_old_content

Problem: How do I find my old podcasts and summaries?

Solution: Hi,

Have you checked the library?

podcast_different_info_same_file

Problem: Can I get different podcast versions from the same file?

Solution: Hi,

No, that's unfortunately not possible.

Note: German: "Kann ich verschiedene Podcast anhören mit verschiedenen Informationen von der selben Datei?"

podcast_pro_user_not_working

Problem: I have premium but podcast function is not working at all

Solution: Hi,

What exactly is going wrong for you? Can you please elaborate a bit?

Note: German: "Die Podcast funktion funktioniert bei mir überhaupt nicht"

podcast_files_not_generating_some

Problem: Podcast works for some files but not others

Solution: Hi,

I understand how frustrating that is when podcast creation gets stuck.

Please try the following:

Re-upload the affected file.

Wait a few minutes after uploading before starting the podcast, in case our servers are under heavy load.

In most cases, generation works again after re-uploading. If the problem persists, please let me know - then we'll take a closer look.

Note: German: "Der Podcast wird für einige Dateien nicht generiert"

podcast_waiting_almost_hour

Problem: I've been waiting almost an hour for podcast generation - very disappointed

Solution: Hi,

I'm very sorry that podcast generation has been stuck for almost an hour - that's understandably disappointing.

Please try the following:

Re-upload your document and start generation again.

In most cases, this resolves the hang immediately. If nothing happens after that, please let me know so we can take a closer look.

I hope this helps you quickly!

Note: German: "Ich warte fast eine Stunde auf Podcast-Generierung - bin sehr enttäuscht"

podcast_premium_account_issue

Problem: I have premium monthly subscription but can't use podcast

Solution: Hi,

I'm happy to help! To give you the right solution, please tell me briefly:

Are you logged into the app with the same email address or Apple/Google ID that you used to purchase your premium subscription?

Do other premium features work (e.g., unlimited deck creation) on your device, or is only the podcast affected?

This will help me figure out what's going on faster.

Note: German: "Ich habe das Premium Monats abo aber kann den Podcast nicht verwenden"

podcast_subscription_mobile_location

Problem: How do I subscribe to Studyflash for podcast access?

Solution: Hi,

You should see an upgrade button at the top right corner.

podcast_problem_60euro_refund_request

Problem: Podcast/quiz/summary won't generate even after paying 60 euros

Solution: Hi,

I'm sorry the generation isn't working on your phone right now - that's really frustrating, especially after you've already paid.

On mobile this usually happens when the original upload stalls. Please try the following:

Delete the current deck that's stuck.

Re-upload your document from the phone and start the generation again.

Wait until the progress bar reaches 100 %. (It should not stay on "loading" for more than a few minutes.)

If you re-upload and the summary, podcast or quiz still won't generate, just reply to this mail and we'll take a closer look - or organise a refund if we can't get it working.

Let me know if this resolves the issue or if you need any clarification!

podcast_generating_hours_no_result

Problem: My podcast has been generating for 2+ hours with no result

Solution: Hi,

I'm very sorry that generation has been stuck for two hours - I understand how disappointing that can be.

Please try the following to fix the problem:

Re-upload your document in the app.

Then start generation again.

Often this completes the process successfully. If generation continues to be stuck after that, just let me know - then we'll take a closer look together.

Thank you for your patience!

Note: German: "Mein Podcast generiert bereits seit 2 Stunden"

podcast_no_full_access_with_subscription

Problem: I subscribed but can't access full podcast - only 47 seconds preview

Solution: Hi,

You would need to get a subscription.

Note: German: "Wie kann ich den Podcast weiterhören und nicht nur die 47 Sekunden?"

podcast_findability_general

Problem: Where is the podcast section?

Solution: Hi,

Just click on create new deck. You should see the podcast tab there.

Note: Also asked as: Ou est la section creation de podcasts; Hoe kom ik bij de gegenereerde podcast in de app