internal/support-bot/kb/language_issues.md

Language Issues

Wrong language output, changing language settings

Language Issues

change_platform_language

Problem: How do I change the Studyflash interface language?

Solution: Hi,

You can change the Studyflash interface language at any time.

Here's how:

Open Studyflash and click on Account in the sidebar.

Select Settings.

Find the Platform Language option.

Choose your preferred language from the list - that's it!

Let me know if this resolves the issue or if you need any clarification!

Note: German: "Wie andere ich die Sprache der App?". Also asked as: Wie kann ich die Sprache andern; comment changer de langue; hoe verander ik de taal; Can I do it in German; kann ich die sprache auf deutsch stellen; I want it in French; mettre lapplication en francais; Taal naar Nederlands veranderen; warum ist bei mir nur englisch; kann man es auch auf englisch einstellen; Pourquoi c'est ecrit en anglais; je veux mettre en francais; how can i put the app in french; Language change

flashcards_wrong_language

Problem: My flashcards are in the wrong language / generated in wrong language

Solution: Hi,

I understand it's frustrating when your flashcards appear in a different language than expected.

Unfortunately, the language of a deck can't be changed once it's been generated. To get your flashcards in your preferred language, please:

Delete the current deck (in your deck list, click the three-dot menu or swipe left on mobile and tap "Delete")

Upload your document again

Before starting generation, select your desired output language

The new deck will be created in the correct language.

The language is locked during generation because the AI optimizes content in that language from the start.

Let me know if this helps or if you have any questions!

Note: German: "Meine Karteikarten sind auf Englisch obwohl ich Deutsch eingestellt habe". Also asked as: karteikarten werden automatisch auf deutsch generiert; meine karten sind auf englisch; Lernkarten set auf englisch erstellt; ich mochte dass meine karten englisch sind; Wie kann ich die sprache auf den karteikarten andern; Ich hatte die karten gerne auf deutsch; Meine Karteikarten sind auf englisch wie kann ich die auf deutsch machen; englische statt deutsche karteikarten; manche meine Karteikarten auf Englisch; flashcard bleiben nicht auf englisch

quiz_wrong_language

Problem: My quiz is in the wrong language

Solution: Hi,

I understand it's frustrating when your quiz isn't in the expected language.

After a deck is generated, the language can't be changed. Please re-upload your document and select the correct output language before starting generation. The new quiz will then be in your desired language.

The language is set during the AI generation process and becomes fixed in the content.

Let me know if this works or if you need more help!

Note: German: "Das Quiz ist auf Englisch obwohl mein Dokument Deutsch ist". Also asked as: Kann man die Sprache bei den Quiz wechseln; quiz in german when doing quiz; Quiz ist auf englisch aber deutsch wurde als sprache festgelegt; Quiz Sprache ich habe die Sprache auf Deutsch gestellt

summary_wrong_language

Problem: My summary is in the wrong language

Solution: Hi,

I understand you'd like your summary in a different language.

After generation, the language can't be changed. Please upload your document again and select your preferred language before generating. The summary will then be created in that language.

Let me know if this resolves the issue!

Note: German: "Zusammenfassung auf deutsch machen bitte / wie kann ich bei bestehenden Zusammenfassungen die Sprache andern". Also asked as: Zusammenfassung nochmal neu generieren lassen; habe zu schnell auf erstellen geklickt

mindmap_wrong_language

Problem: My MindMaps are in English even though I set German

Solution: Hi,

I understand it's confusing when your MindMaps appear in English despite selecting German.

Unfortunately, the language can't be changed after generation. Please re-upload your source document and explicitly select your desired language as the target language before generating.

The platform sets the language during content creation. If the wrong language was accidentally selected, all generated content remains in that language.

Let me know if this solves your issue!

Note: German: "Warum sind die MindMaps auf englisch obwohl Deutsch eingestellt wurde"

document_translated_unexpected

Problem: I uploaded an English PDF but it was translated into German / document translated unexpectedly

Solution: Hi,

Sorry about the mix-up! Once a deck is generated, its language can't be changed.

To get your content in the original language:

Delete the current deck (swipe left on mobile or use the three-dot menu)

Re-upload your document

When the language option appears, select the language you want (e.g., English)

Start generation - your content will now be in the correct language

The language choice is part of the generation process, so re-uploading with the correct selection is the only way to fix it.

Let me know if that helps!

Note: German: "Meine Englisch Folien wurden ins Deutsche ubersetzt obwohl sie englisch bleiben sollen". Also asked as: Datei auf englisch hinzugefugt aber Inhalt auf deutsch ubersetzt; englische datei wurde auf deutsch ubersetzt; hochgeladenen notizen auf deutsch ubersetzt worden; je veux que le cours en anglais soit traiter en anglais

want_content_in_specific_language

Problem: I want my content in a specific language (French/German/English/Dutch)

Solution: Hi,

To get your study materials in your desired language, please follow these steps:

Create a new deck (or delete the existing one if no longer needed)

Upload your document again

In the generation settings, select your desired language as the output language

Start the generation - your flashcards/quiz/summary will be created in that language

The language is set during generation and can't be changed afterward.

Let me know if you need any help!

Note: German: "Ich mochte auf englisch lernen / ich mochte dass meine karten englisch sind". Also asked as: Je veux que mes flash cart sois en francais; I want it in french; Ich mochte auf englisch lernen weil ich einen test schreibe; Changer la langue d'un set; Changer la langue des cours

language_direction_flip

Problem: Flashcards show English->German but I need German->English

Solution: Hi,

I understand you want to flip the language direction for your flashcards.

Unfortunately, the language/direction can't be changed after generation. Please:

Create a new deck

Upload your source material again

When uploading, select the desired output language so the card answers appear in that language

This will create cards with the direction you need.

Let me know if this helps!

Note: German: "Der zeigt mir von englisch auf deutsch an aber ich muss deutsch auf englisch lernen"

language_setting_clarification

Problem: I want to change the language / language change (unclear which type)

Solution: Hi,

I'd be happy to help! To give you the right guidance, could you please clarify:

Are you trying to change the language of the Studyflash interface (menus and buttons)?

Or do you want to change the language of flashcards/quizzes that have already been generated?

For interface: Go to Account -> Settings -> Platform Language

For generated content: This requires re-uploading and regenerating with the new language selected

This will help me give you the most accurate steps.

Note: German: "Sprache von AI andern". Also asked as: changer de langue; language change; Kann man die dareinauch auf englisch zusammenfassen

questions_suddenly_wrong_language

Problem: Why are my questions suddenly in a different language?

Solution: Hi,

I understand it's confusing when your questions suddenly appear in a different language.

After a deck is created, the language can't be changed. Please upload your document again and select your desired target language before generating. All questions will then be created in the correct language.

Let me know if this solves your problem!

Note: German: "Warum sind meine fragen jetzt plotzlich auf englisch"

wrong_language_output

Problem: My flashcards are in the wrong language (e.g., English instead of German)

Solution: Hi,

I understand how frustrating it is to have flashcards in the wrong language.

Important: Once flashcards are generated, the language cannot be changed. You'll need to create a new deck with the correct language setting.

To fix this:

  1. Delete the current deck
  2. Re-upload your document
  3. Before generating, make sure to select the correct output language
  4. Create the new deck

The language setting is selected during the deck creation process, before the AI generates your content.

Let me know if this helps!

Note: German: "Meine Karteikarten sind in der falschen Sprache". Also asked as: Sprache aendern; Flashcards in English instead of German; Comment mettre en francais; Ik wil Nederlands niet Engels

wrong_language_questions

Problem: I sent a Dutch summary but want the questions in Dutch, not English

Solution: Hi!

I'm very sorry to hear that.

Could you please try reuploading the document while choosing Dutch as the output language and let me know whether this solves the issue?

Best,

Note: Dutch: "Ik heb een samenvatting in het nederlands gestuurd en ik wil graag de vragen in het nederlands", "ik wil zegmaar de samenvattingen in het nederlands hebben"