internal/support-bot/kb/flashcard_issues.md

Flashcard Issues

Creating, editing, displaying, deleting flashcards/decks

Flashcard Issues

how_to_create_flashcards

Problem: How do I create flashcards? (web)

Solution: Hi,

Creating flashcards is simple:

  1. Tap the "New Deck" button in the sidebar
  2. Upload your document (PDF, PowerPoint, or take photos)
  3. Select the pages you want to include
  4. Choose a name for your deck
  5. Select your preferred language for the output
  6. Tap "Create Deck"

The AI will automatically generate flashcards from your content. This usually takes a few minutes depending on the document size.

Let me know if you have any questions!

Note: German: "Wie erstelle ich Karteikarten?". Also asked as: Wo erstelle ich Karteikarten; Where can I upload my file; Comment creer des flashcards; Hoe maak je flashcardsProblem: How do I create flashcards? (mobile)

Solution: Hi,

Creating flashcards is simple:

  1. Tap the "Plus" button at the bottom of the screen
  2. Upload your document (PDF, PowerPoint, or take photos)
  3. Choose a name for your deck
  4. Tap "Create Deck"The AI will automatically generate flashcards from your content. This usually takes a few minutes depending on the document size.

Let me know if you have any questions!

Note: German: "Wie erstelle ich Karteikarten?" (mobile). Also asked as: Wo erstelle ich Karteikarten; Where can I upload my file; Comment creer des flashcards; Hoe maak je flashcards

flashcards_not_generating

Problem: My flashcards are not generating / stuck loading

Solution: Hi,

I'm sorry you're experiencing issues with flashcard generation. This usually happens for one of these reasons:

Most common cause: Password-protected file If your PDF or document is password-protected, our AI can't read it. Please remove the password protection and try uploading again.

If file is not password-protected: Please try re-uploading your document. In most cases, a fresh upload resolves any processing issues.

Steps to fix:

  1. Delete the stuck deck (swipe left and tap Delete)
  2. Make sure your file is not password-protected
  3. Re-upload and create a new deck

If the problem persists after re-uploading, please let me know and I'll investigate further.

Note: German: "Meine Karteikarten werden nicht erstellt / laden nicht". Also asked as: Karteikarten werden nicht erstellt; Generation stuck; Flashcards not loading; Ca ne marche pas; Het lukt niet om flashcards te genereren

missing_deck_or_flashcards

Problem: My flashcards/deck disappeared or I can't find them

Solution: Hi,

If your flashcards or deck seem to have disappeared, please check the following:

  1. Correct account: Make sure you're logged in with the same email address you used when creating the deck. If you used "Sign in with Apple" or "Sign in with Google," make sure you're using the same method.
  2. Sync delay: Try signing out and signing back in to force a sync.
  3. Check all workspaces: Your deck might be in a different workspace than expected.

If you've verified all the above and still can't find your deck, please let me know and I'll help investigate further.

Note: German: "Mein Deck/meine Karteikarten sind verschwunden". Also asked as: Wo sind meine Karteikarten; Decks disappeared; Je ne trouve plus mes flashcards; Mijn deck is weg

free_tier_deck_limit

Problem: I can only create one deck / need upgrade for more

Solution: Hi,

With the free version of Studyflash, you can create one deck to try out the app. To create additional decks, you'll need to upgrade to a premium subscription.

Free tier includes:

  • 1 deck
  • Basic flashcard learning

Premium includes:

  • Unlimited decks
  • Quizzes
  • Summaries
  • Mindmaps
  • Podcasts
  • AI tutor Max

If you'd like to upgrade, you can do so in the app under Account > Subscription.

Let me know if you have any questions!

Note: German: "Ich kann nur ein Deck erstellen / brauche ein Upgrade". Also asked as: Wie kann ich mehr Decks erstellen; Can I create more without paying; Hoeveel decks kan ik maken

add_document_to_existing_deck

Problem: Can I add more documents to an existing deck?

Solution: Hi,

Currently, you cannot add additional documents to an already created deck. Each deck is generated from the documents uploaded during its creation.

Workaround options:

  1. Merge documents first: Before uploading, merge your documents into a single file, then create one deck from the combined file.
  2. Create a new deck: Upload the additional document as a new, separate deck.
  3. Use courses: Organize related decks into the same course to keep them together.

We've shared this feedback with our product team as it's a commonly requested feature.

Let me know if you have any other questions!

Note: German: "Kann ich weitere Dokumente zu einem bestehenden Deck hinzufuegen?". Also asked as: Wie fuege ich weitere Dokumente hinzu; Comment ajouter un document; Can I add files to my deck

share_flashcards

Problem: Can I share my flashcards with friends?

Solution: Hi,

Yes, just open the deck in the webapp: app.studyflash.ai and click on the share icon.

Let me know if you have any other questions!

Note: German: "Kann ich meine Karteikarten mit Freunden teilen?". Also asked as: Karteikarten teilen; Share with friends; Kan ik delen; Comment partager

delete_individual_flashcards

Problem: How do I delete individual flashcards within a deck?

Solution: Hi,

That's very easy:- On mobile, swipe the card to the left- On web, hover over it and click on the bin

Note: German: "Wie loesche ich einzelne Karteikarten in einem Deck?". Also asked as: Einzelne Karten loeschen; Supprimer certaines cartes; How to remove specific cards

too_few_flashcards_generated

Problem: Only a few flashcards were generated from my large document

Solution: Hi,

I'm sorry the number of flashcards doesn't match your expectations.

Try these solutions:

  1. Re-upload the document and try generation again - sometimes the first attempt doesn't process fully
  2. Adjust the "depth" setting to "Detailed" for more flashcards
  3. Make sure the document isn't mostly images - text-based content generates more flashcards

Note: Documents with lots of images, charts, or non-text content may produce fewer flashcards since the AI primarily extracts from text.

If re-uploading doesn't help, please let me know and I'll investigate further.

Note: German: "Es wurden nur wenige Karteikarten aus meinem grossen Dokument erstellt". Also asked as: Zu wenige Karteikarten; Only 6 cards from 40 pages; Pas assez de flashcards

flashcards_show_wrong_content

Problem: My flashcards show incorrect or garbled text / formatting issues

Solution: Hi,

I'm sorry the flashcard content doesn't display correctly. This can happen with:

  • Mathematical formulas or special characters
  • Complex formatting from the source document
  • Images that weren't processed correctly

To fix this:

  1. Try re-uploading the document
  2. If the issue persists, you can manually edit the affected flashcards to correct the text
  3. For documents with lots of formulas, consider using a cleaner PDF format

To edit a card, open the deck and tap the edit icon on the card with issues.

Let me know if the problem continues after re-uploading!

Note: German: "Meine Karteikarten zeigen falschen oder unlesbaren Text". Also asked as: Text ist falsch; Formeln werden falsch angezeigt; Unlesbarer Text; Caracteres incorrects

deck_stuck_after_creation

Problem: I created a deck but nothing happens / can't access it

Solution: Hi,

If your deck was created but you can't access it or nothing happens:

Try these steps:

  1. Close the app completely and reopen it
  2. Check your library - the deck might be there but not on the home screen
  3. Try re-uploading the document to create a fresh deck

If the deck appears stuck:

  1. Swipe left on the stuck deck to delete it
  2. Re-upload your document
  3. Create a new deck

Occasionally during high traffic, some generations can get stuck. A fresh upload usually resolves this.

Let me know if you're still having trouble!

Note: German: "Ich habe ein Deck erstellt aber kann es nicht oeffnen". Also asked as: Deck wird nicht geladen; Kann Deck nicht oeffnen; Deck stuck; Mon deck ne s'ouvre pas

reset_deck_progress

Problem: How do I reset my learning progress for a deck?

Solution: Hi,

Currently, there's no direct "reset progress" button, but you can achieve the same result by either clicking on repetition or:

  1. Re-upload your document
  2. Create a new deck

This will give you a fresh deck with no learning progress tracked.

We've noted your interest in a direct reset feature and will share it with our product team!

Note: German: "Wie setze ich meinen Lernfortschritt zurueck?". Also asked as: Fortschritt loeschen; Von vorne beginnen; Reset deck; Recommencer a zero

multiple_files_upload

Problem: Can I upload multiple files to create one deck?

Solution: Hi,

Currently, you can only upload one file per deck. To include content from multiple files in one deck:

Workaround:

  1. Merge your files into a single PDF before uploading
  2. You can use free online tools or your computer's print-to-PDF function to combine files
  3. Then upload the merged file to Studyflash

Alternatively, you can create separate decks for each file and organize them in the same workspace.

Note: German: "Kann ich mehrere Dateien fuer ein Deck hochladen?". Also asked as: Mehrere Dateien hochladen; Upload multiple documents; Plusieurs documents

images_in_flashcards

Problem: The images in my flashcards don't match / are wrong

Solution: Hi,

I'm sorry the images in your flashcards don't match the content. Our AI does its best to pair images with relevant content, but it can sometimes make mistakes.

To fix this:

  1. You can manually edit flashcards to remove or adjust image references
  2. Re-uploading the document might produce better results
  3. For documents with many images, the AI may have difficulty matching them correctly

If this is a recurring issue with a specific document type, please let me know and I can pass the feedback to our team.

Note: German: "Die Bilder in meinen Karteikarten stimmen nicht". Also asked as: Falsche Bilder; Images incorrectes; Verkeerde afbeeldingen

cannot_save_deck

Problem: I can't save my deck after uploading

Solution: Hi,

If you can't save your deck after uploading a file:

Most common cause: Password-protected file Please check if your PDF is password-protected and remove the protection before uploading.

Other things to try:

  1. Make sure you've entered a deck name
  2. Try a different file format (convert to PDF if using another format)
  3. Close the app and try again
  4. Re-upload the file

If the issue persists, please let me know what error message (if any) you see, and I'll help troubleshoot further.

Note: German: "Ich kann mein Deck nicht speichern". Also asked as: Speichern geht nicht; Deck nicht speicherbar; Can't create deck; Impossible de sauvegarder

access_flashcards_after_subscription_ends

Problem: Can I still access my flashcards if my subscription ends?

Solution: Hi,

When your premium subscription ends:

What you keep:

  • Access to your existing decks and flashcards
  • Basic flashcard learning mode

What you lose access to:

  • Creating new decks (beyond the 1 free deck limit)
  • Quizzes
  • Podcasts
  • Summaries
  • Mindmaps
  • AI tutor Max

Your content and learning progress are not deleted. You just won't be able to create new content or use premium learning features until you resubscribe.

Let me know if you have any other questions!

Note: German: "Kann ich meine Karteikarten noch nutzen wenn mein Abo endet?". Also asked as: Nach Abo Ende; Zugang nach Kuendigung; Que se passe-t-il apres l'abonnement

flashcard_editing

Problem: How do I edit a flashcard?

Solution: Hi,

To edit a flashcard:

  1. Open the deck containing the card
  2. Find the card you want to edit
  3. Tap the edit icon (pencil)
  4. Modify the question or answer text
  5. Save your changes

Note: You can edit the text content of flashcards, but you cannot delete individual cards from a deck.

Let me know if you need any help!

Note: German: "Wie bearbeite ich eine Karteikarte?". Also asked as: Karten bearbeiten; Edit card; Modifier une carte; Kaartje aanpassen

where_to_find_deck

Problem: I created a deck but can't find it

Solution: Hi,

If you can't find your deck:

  1. Check Library: Tap "Library" at the bottom of the screen - all your decks should appear there
  2. Check Home screen: Some decks appear on the home screen for quick access
  3. Check workspaces: If you have multiple workspaces, the deck might be in a different one
  4. Correct account: Make sure you're logged into the same account you used when creating the deck

If the deck still doesn't appear, try signing out and back in to refresh the sync.

Let me know if you still can't find it!

Note: German: "Ich habe ein Deck erstellt, aber finde es nicht". Also asked as: Wo ist mein Deck; Deck nicht sichtbar; Je ne trouve pas mon deck; Waar is mijn deck

recover_deleted_deck

Problem: I accidentally deleted a deck, can I recover it?

Solution: Hi,

Yes, absolutely, just check the bin in the library.

I'm sorry for the inconvenience. Let me know if you need any other help!

Note: German: "Ich habe versehentlich ein Deck geloescht, kann ich es wiederherstellen?". Also asked as: Deck wiederherstellen; Geloeschtes Deck zurueck; Recuperer deck supprime; Verwijderd deck herstellen

cant_delete_file_mobile

Problem: I can't delete a file/deck on mobile

Solution: Hi,

Here's how to delete a deck in the mobile app:

Open the Library (deck overview)

Find the deck you want to delete in the list

Swipe the deck entry to the left - a red "Delete" button will appear

Tap "Delete" and confirm

Note: Individual PDFs cannot be removed separately. When you delete the deck, the associated file is automatically deleted with it.

Let me know if you need any help!

Note: German: "Ich kann eine Datei nicht loschen auf dem Handy"