Quiz Issues

quiz_not_working_paid

Problem: I paid for the app to be able to create quizzes but it doesn't work anymore

Solution: Hi,

I'd be happy to help you with this! To provide the best solution, could you please let me know:

Are you trying to use Studyflash on more than one device (phone, tablet, or computer)?

Is the email address or Apple ID/Google account you're signed in with the same one you used when you purchased the subscription?

This will help me give you the most accurate guidance.

Note: French: "j'ai payer l'application pour pouvoir réaliser des quiz mais sa ne fonctionne plus"

quiz_credit_used_no_quiz

Problem: I used a credit to create a quiz but never received it

Solution: Hi,

I'm sorry you never received your quiz after spending a credit. Occasionally the generation process can get stuck.

Please re-upload your document and start the quiz generation again. If the first attempt never completed, the credit will automatically be returned, so you won't be charged twice.

Let me know if this resolves the issue or if you need any clarification!

Note: Dutch: "ik liet een quiz aanmaken (koste me 1 credit). Heb de quiz nooit gekregen?", "ik had nog 1 credit en wilde ik een quiz maken dus dat deed ik, credit ging weg maar geen quiz gekregen"

quiz_not_generating_reupload

Problem: I'm trying to make a quiz and it doesn't work!

Solution: Hi!

I'm very sorry to hear that.

Could you please try reuploading the document and let me know whether this solves the issue?

Best,

Note: French: "j'essaye de faire un quizz et ça ne fonctionne pas pour 12 euros c'est abusé". Dutch: "Als ik een quiz wil genereren dat stop hij automatisch met genereren als hij bijna klaar is". German: "ich kann kein quiz machen???????". Common quiz generation failure issue - always try re-uploading first.

exact_questions_for_exam

Problem: I already have a list of multiple choice questions for my exam. Can I study exactly these questions in Studyflash?

Solution: Hi!

I would recommend using the chat function U axI because for flashcards and the like it won't replicate the exact same questions.

Best,

Note: Dutch: "Ik heb al een lijst met meerkeuze vragen die ze op het examen zullen stellen. Kan ik gewoon exact deze lijst studeren in studyflash"

change_quiz_language

Problem: How do I change the quiz language?

Solution: Hi,

Got it—you'd like to switch the language of a quiz you've already generated.

Unfortunately the language can't be changed once the flashcards or quiz are created. To have the content in a different language, please:

Re-upload your original document or notes

Select the desired output language on the upload screen

Generate the new deck or quiz

The language choice is fixed at generation because the AI tailors the questions and answers to that specific language.

Let me know if this helps or if anything's unclear!

Note: Dutch: "taal van de quiz veranderen?"

how_to_create_quiz

Problem: How do I create quizzes?

Solution: Hi,

Just click on create new deck and then on the quiz tab.

Note: German: "wie kann ich quizzen erstellen". French: "comment je cree un quizz". Also asked in French - click on plus/create new deck.

can_learn_on_app

Problem: Can you also learn on the app and take tests?

Solution: Hi,

Yes, absolutely.

Note: German: "Kann man auch auf der app lernen also test machen?"

quiz_creation_not_working

Problem: Quiz creation doesn't work / I can't create quizzes

Solution: Hi,

Please try re-uploading the file. In most cases, a fresh upload resolves the issue.

If the problem persists after re-uploading, please let me know and we'll investigate further.

quiz_generation_error

Problem: Quiz generation gives error / won't generate

Solution: Hi,

I'm sorry you're getting an error when trying to create your quiz. This usually happens when the original file upload didn't process correctly.

Please re-upload your document and then try generating the quiz again. A fresh upload typically resolves the issue right away.

Let me know if this fixes things or if you need any further help!

Note: German: "Quiz-Erstellung gibt Fehlermeldung". Also asked as: quiz maken geeft steeds foutmelding; altijd als ik een quiz wil generen krijg ik een foutmelding