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How do I cancel my subscription?",[297,305,306,309],{},[300,307,308],{},"Solution:"," Hi,",[297,311,312],{},"You can cancel your Studyflash subscription at any time effective at the end of your billing period. Here's how, depending on where you originally subscribed:",[297,314,315],{},[300,316,317],{},"On the Studyflash website (studyflash.ch):",[319,320,321,325,328],"ol",{},[322,323,324],"li",{},"Log in at studyflash.ch",[322,326,327],{},"Go to Account > Settings > Subscription",[322,329,330],{},"Click Cancel and confirm",[297,332,333],{},[300,334,335],{},"Through the iOS App Store (iPhone\u002FiPad):",[319,337,338,341,344,347],{},[322,339,340],{},"Open your device's Settings app (not the Studyflash app)",[322,342,343],{},"Tap your name at the top, then choose Subscriptions",[322,345,346],{},"Select Studyflash from the list",[322,348,349],{},"Tap Cancel Subscription and confirm",[297,351,352],{},[300,353,354],{},"Through the Google Play Store (Android):",[319,356,357,360,363,366],{},[322,358,359],{},"Open the Google Play Store app",[322,361,362],{},"Tap your profile icon > Payments & subscriptions > Subscriptions",[322,364,365],{},"Select Studyflash",[322,367,368],{},"Tap Cancel subscription and confirm",[297,370,371],{},"Once cancelled, you'll keep access until the end of your current billing period, and no further charges will occur.",[297,373,374],{},"Let me know if this resolves the issue or if you need any clarification!",[297,376,377,380],{},[300,378,379],{},"Note:"," German: \"Wie kann ich mein Abo kuendigen?\". Also asked as: Abo kuendigen; How to cancel; Comment annuler mon abonnement; Abonnement opzeggen; Hoe zeg ik mijn abonnement op; J'aimerais resilier mon abonnement; Uppsaegning",[293,382,383],{"id":383},"cancel_mobile_subscription",[297,385,386,388],{},[300,387,302],{}," I want to cancel my subscription on my phone but can't find the option",[297,390,391,309],{},[300,392,308],{},[297,394,395],{},"On mobile devices, subscriptions are managed by Apple or Google, not inside the Studyflash app. Here's exactly where to find the cancellation option:",[297,397,398],{},[300,399,400],{},"iPhone\u002FiPad:",[319,402,403,406,409,412,415],{},[322,404,405],{},"Open the Settings app on your device",[322,407,408],{},"Tap your name at the top",[322,410,411],{},"Select Subscriptions",[322,413,414],{},"Find Studyflash in the list and tap it",[322,416,417],{},"Tap Cancel Subscription",[297,419,420],{},[300,421,422],{},"Android:",[319,424,425,427,430,433,435],{},[322,426,359],{},[322,428,429],{},"Tap your profile icon in the top right",[322,431,432],{},"Go to Payments & subscriptions > Subscriptions",[322,434,365],{},[322,436,437],{},"Tap Cancel subscription",[297,439,440],{},"The cancellation takes effect immediately, but you keep access until the end of your paid period. No further charges will occur.",[297,442,443],{},"Let me know if you need any help!",[297,445,446,448],{},[300,447,379],{}," German: \"Ich moechte mein Abo auf dem Handy kuendigen, finde aber die Option nicht\". Also asked as: Kann die Kuendigungsoption nicht finden; Where is the cancel button; Wo kann ich kuendigen",[293,450,451],{"id":451},"auto_renewal_refund_request",[297,453,454,456],{},[300,455,302],{}," My subscription renewed automatically and I forgot to cancel. Can I get a refund?",[297,458,459,309],{},[300,460,308],{},[297,462,463],{},"Thank you for your message.",[297,465,466],{},"Your frustration is completely understandable, especially when an annual subscription renews unexpectedly. As is common with subscriptions, the plan does renew automatically and can usually be managed in the settings.",[297,468,469],{},"Please understand that we cannot offer refunds for missed or late cancellations. There are several reasons for this: each payment incurs non-refundable credit card\u002Fpayment and refund fees, and we also bear infrastructure and support costs on our side. If we were to issue refunds in such cases, these fees would remain entirely with us. Accordingly, the right of withdrawal does not apply either, as this is a contract renewal.",[297,471,472],{},"Of course, we have cancelled your subscription so that no further charges will occur.",[297,474,475],{},"At the same time, Studyflash has evolved significantly over the past year. In addition to improved flashcards, the following features are now available:",[477,478,479,482,485,488,491],"ul",{},[322,480,481],{},"Summaries to quickly get an overview",[322,483,484],{},"Quizzes for active recall",[322,486,487],{},"Mind maps for visual structuring",[322,489,490],{},"Podcasts (automatically generated audio summaries)",[322,492,493],{},"An AI tutor that helps with understanding, practicing, and reviewing",[297,495,496],{},"Perhaps you'll give Studyflash another chance.",[297,498,499],{},"Thank you for your understanding.",[297,501,502,504],{},[300,503,379],{}," German: \"Mein Abo hat sich automatisch verlaengert und ich habe vergessen zu kuendigen. Kann ich eine Rueckerstattung bekommen?\". Also asked as: Ich habe vergessen zu kuendigen; J'ai oublie d'annuler; Unexpected charge; Unberechtigte Abbuchung",[293,506,507],{"id":507},"withdrawal_within_period",[297,509,510,512],{},[300,511,302],{}," I want to use my legal right of withdrawal within 14 days",[297,514,515,309],{},[300,516,308],{},[297,518,519],{},"We're very sorry to hear you're not satisfied.",[297,521,522],{},"Would you mind briefly explaining how Studyflash didn't meet your expectations? That would be very helpful.",[297,524,525,527],{},[300,526,379],{}," German: \"Ich moechte von meinem gesetzlichen Widerrufsrecht innerhalb von 14 Tagen Gebrauch machen\". Also asked as: Widerruf; Retractation; Within cancellation period",[293,529,530],{"id":530},"charged_unexpectedly_after_cancel",[297,532,533,535],{},[300,534,302],{}," I was charged again even though I tried to cancel",[297,537,538,309],{},[300,539,308],{},[297,541,542],{},"I'm sorry to hear that you were charged again, this generally implies that the subscription wasn't successfully cancelled. To ensure no further payments occur, please cancel your subscription through the correct channel:",[297,544,545,548],{},[300,546,547],{},"If you subscribed via App Store\u002FGoogle Play:","\nThe cancellation must be done in your phone's native settings, not in the Studyflash app. Open your device Settings > Subscriptions > Studyflash > Cancel.",[297,550,551,554],{},[300,552,553],{},"If you subscribed on our website:","\nGo to studyflash.ch > Account > Settings > Subscription > Cancel.",[297,556,557],{},"After cancellation, your access remains active until the end of your paid period, and no further charges will occur.",[297,559,560],{},"Let me know if this helps or if you need further assistance!",[297,562,563,565],{},[300,564,379],{}," German: \"Mir wurde erneut Geld abgebucht, obwohl ich kuendigen wollte\". Also asked as: Wurde trotzdem belastet; Still getting charged; Payment continues",[293,567,568],{"id":568},"when_to_cancel_before_renewal",[297,570,571,573],{},[300,572,302],{}," When do I need to cancel to avoid the next charge?",[297,575,576,309],{},[300,577,308],{},[297,579,580],{},"You can cancel your subscription at any time before your next billing date. Once you cancel:",[477,582,583,586,589],{},[322,584,585],{},"The cancellation takes effect immediately",[322,587,588],{},"You keep access until the end of your current paid period",[322,590,591],{},"No further charges will occur after that",[297,593,594],{},"There's no specific deadline - just cancel at least 24h before your renewal date. You can check your renewal date in your account settings or in your device's subscription settings.",[297,596,597],{},"Let me know if you have any other questions!",[297,599,600,602],{},[300,601,379],{}," German: \"Wann muss ich kuendigen, um die naechste Abbuchung zu vermeiden?\". Also asked as: Kuendigungsfrist; When is the deadline; Wann muss ich rechtzeitig kuendigen",[293,604,605],{"id":605},"does_subscription_auto_renew",[297,607,608,610],{},[300,609,302],{}," Does my subscription automatically renew?",[297,612,613,309],{},[300,614,308],{},[297,616,617],{},"Yes, your Studyflash subscription does renew automatically unless you cancel it beforehand.",[297,619,620],{},"Once you cancel:",[477,622,623,626,629],{},[322,624,625],{},"The cancellation is registered immediately",[322,627,628],{},"You keep access until the end of your current billing period",[322,630,631],{},"No further charges occur after that",[297,633,634],{},"You can cancel at any time through:",[477,636,637,643,649],{},[322,638,639,642],{},[300,640,641],{},"Website:"," Account > Settings > Subscription > Cancel",[322,644,645,648],{},[300,646,647],{},"iOS:"," Settings > Apple ID > Subscriptions > Studyflash > Cancel",[322,650,651,653],{},[300,652,422],{}," Play Store > Profile > Payments & subscriptions > Subscriptions > Studyflash > Cancel",[297,655,656],{},"Let me know if you have any questions!",[297,658,659,661],{},[300,660,379],{}," German: \"Verlaengert sich mein Abo automatisch?\". Also asked as: Automatische Verlaengerung; Does it auto-renew; Verlengd automatisch",[293,663,664],{"id":664},"cancel_yearly_subscription",[297,666,667,669],{},[300,668,302],{}," I want to cancel my yearly subscription",[297,671,672,309],{},[300,673,308],{},[297,675,676],{},"No problem - you can cancel your yearly subscription at any time. Here's how:",[297,678,679,682],{},[300,680,681],{},"App Store\u002FGoogle Play purchase:","\nOpen your phone's native subscription settings (not the Studyflash app), find Studyflash, and tap Cancel Subscription.",[297,684,685,688],{},[300,686,687],{},"Website purchase:","\nLog in at studyflash.ch > Account > Settings > Subscription > Cancel.",[297,690,691],{},"After cancellation, your yearly access continues until the end of your paid period. No further charges will occur.",[297,693,443],{},[297,695,696,698],{},[300,697,379],{}," German: \"Ich moechte mein Jahresabo kuendigen\". Also asked as: Jahresabo kuendigen; Annual subscription cancel; Yearly plan cancellation",[293,700,701],{"id":701},"cancel_monthly_subscription",[297,703,704,706],{},[300,705,302],{}," I want to cancel my monthly subscription",[297,708,709,309],{},[300,710,308],{},[297,712,713],{},"No problem - you can cancel your monthly subscription at any time:",[297,715,716,719],{},[300,717,718],{},"iOS\u002FAndroid:","\nOpen your device's Settings > Subscriptions > Studyflash > Cancel Subscription.",[297,721,722,688],{},[300,723,641],{},[297,725,726],{},"Your access continues until the end of your current month. No further charges will occur after cancellation.",[297,728,656],{},[297,730,731,733],{},[300,732,379],{}," German: \"Ich moechte mein Monatsabo kuendigen\". Also asked as: Monthly abo kuendigen; Monatsvertrag beenden",[293,735,736],{"id":736},"what_happens_after_cancel",[297,738,739,741],{},[300,740,302],{}," What happens after I cancel my subscription?",[297,743,744,309],{},[300,745,308],{},[297,747,748],{},"After you cancel your Studyflash subscription:",[319,750,751,757,763],{},[322,752,753,756],{},[300,754,755],{},"Immediate:"," The cancellation is registered right away",[322,758,759,762],{},[300,760,761],{},"Until period ends:"," You keep full access to all premium features until your current billing period ends",[322,764,765,768],{},[300,766,767],{},"After period ends:"," Your account reverts to free status - no further charges occur",[297,770,771],{},"Your flashcards, courses, and content remain in your account. You just won't have access to premium features anymore.",[297,773,774],{},"You can resubscribe at any time if you'd like to use premium features again.",[297,776,597],{},[297,778,779,781],{},[300,780,379],{}," German: \"Was passiert nach der Kuendigung meines Abos?\". Also asked as: Was passiert danach; After cancellation; Zugang nach Kuendigung",[293,783,784],{"id":784},"cannot_find_subscription_menu",[297,786,787,789],{},[300,788,302],{}," I can't find the subscription menu in my account settings",[297,791,792,309],{},[300,793,308],{},[297,795,796],{},"If you don't see a Subscription option in your Studyflash account settings, it likely means you subscribed through the iOS App Store or Google Play Store rather than on our website.",[297,798,799,802],{},[300,800,801],{},"For App Store\u002FGoogle Play subscriptions:","\nThe cancellation must be done through your device's native settings:",[477,804,805,815],{},[322,806,807,809,810,814],{},[300,808,647],{}," Settings > ",[811,812,813],"span",{},"Your Name"," > Subscriptions > Studyflash > Cancel",[322,816,817,653],{},[300,818,422],{},[297,820,821],{},"The subscription management always happens in the same place where you originally subscribed.",[297,823,824],{},"Let me know if you need any further help!",[297,826,827,829],{},[300,828,379],{}," German: \"Ich finde das Abo-Menu in meinen Kontoeinstellungen nicht\". Also asked as: Kuendigungsbutton nicht sichtbar; No cancel option; Subscription option missing",[293,831,832],{"id":832},"cancel_on_behalf_request",[297,834,835,837],{},[300,836,302],{}," Please cancel my subscription for me",[297,839,840,309],{},[300,841,308],{},[297,843,844],{},"We have cancelled your subscription.",[297,846,847],{},"All the best,",[297,849,850,852],{},[300,851,379],{}," German: \"Bitte kuendigen Sie mein Abo fuer mich\". Also asked as: Kuendigung durchfuehren; Cancel for me; Bitte beenden Sie mein Abo",[293,854,855],{"id":855},"accidental_subscription_child",[297,857,858,860],{},[300,859,302],{}," My child accidentally subscribed, can I cancel?",[297,862,863,309],{},[300,864,308],{},[297,866,867],{},"No problem - you can cancel the accidental subscription yourself. Since it was done through the device, you'll need to cancel through the device's subscription settings:",[297,869,870],{},[300,871,872],{},"iPad\u002FiPhone:",[319,874,875,878,881,883,886],{},[322,876,877],{},"Open the Settings app",[322,879,880],{},"Tap your Apple ID name at the top",[322,882,411],{},[322,884,885],{},"Find Studyflash and tap it",[322,887,417],{},[297,889,890],{},"The cancellation takes effect immediately, but access continues until the end of the paid period.",[297,892,893],{},"For a refund of accidental in-app purchases, you would need to contact Apple directly through their refund request process.",[297,895,443],{},[297,897,898,900],{},[300,899,379],{}," German: \"Mein Kind hat versehentlich ein Abo abgeschlossen, kann ich kuendigen?\". Also asked as: Versehentlich Abo abgeschlossen; Accidental purchase; Kind hat gekauft",[293,902,903],{"id":903},"stop_payment",[297,905,906,908],{},[300,907,302],{}," How do I stop my payment?",[297,910,911,309],{},[300,912,308],{},[297,914,915],{},"I understand you'd like to stop future payments for Studyflash. The cancellation steps depend on where you originally started your subscription:",[297,917,918],{},"Subscription started on our website:\nOpen Studyflash in your mobile browser and go to Account -> Settings -> Subscription -> Cancel.",[297,920,921],{},"Subscription started through the App Store:\nOpen your phone's native Settings app (not the Studyflash app), tap your Apple ID at the top -> Subscriptions -> Studyflash -> Cancel.",[297,923,924],{},"After you cancel, your premium access will remain active until the end of your current billing period, and no further charges will occur.",[297,926,927],{},"Let me know if this resolves the issue or if anything is unclear!",[297,929,930,932],{},[300,931,379],{}," Dutch: \"Hoe kan ik mijn betaling stoppen\"",[293,934,935],{"id":935},"thought_subscription_cancelled",[297,937,938,940],{},[300,939,302],{}," I thought I had already cancelled my subscription but received an invoice",[297,942,943,309],{},[300,944,308],{},[297,946,947],{},"I understand your frustration - it's definitely annoying when an invoice comes even though you thought the subscription was already cancelled.",[297,949,950],{},"Here's how you can finally cancel your subscription so no further charges occur:",[297,952,953],{},"Web users: Log in at studyflash.ch -> click on your profile in the top right -> Settings -> Subscription -> Cancel.",[297,955,956],{},"App Store users (iOS\u002FAndroid): Open your smartphone's system settings -> Subscriptions -> select Studyflash -> Cancel subscription. Please note that this is done through the device settings, not in the Studyflash app.",[297,958,959],{},"Why the invoice still came: A subscription automatically renews as long as it isn't cancelled. Once you cancel now, the membership ends at the end of your already paid period and no further amounts will be charged.",[297,961,962],{},"Let me know if everything worked or if you have any questions!",[297,964,965,967],{},[300,966,379],{}," German: \"ich habe eigentlich gedacht, ich hätte mein abo schon längst gekündigt\"",[293,969,970],{"id":970},"cancel_subscription_app_bugs",[297,972,973,975],{},[300,974,302],{}," I want to cancel because the app is too buggy \u002F slow",[297,977,978,309],{},[300,979,308],{},[297,981,982],{},"I'm sorry to hear the app has been slow for you and that you'd like to cancel your subscription. You can stop future charges at any time:",[297,984,985],{},"iOS (App Store purchase): Open your iPhone or iPad Settings app -> tap your name -> Subscriptions -> Studyflash -> Cancel Subscription",[297,987,988],{},"Android (Google Play purchase): Open the Google Play Store app -> tap your profile icon -> Payments & subscriptions -> Subscriptions -> Studyflash -> Cancel subscription",[297,990,991],{},"If you originally subscribed on the web, you can also cancel at studyflash.ch by going to Account -> Settings -> Subscription -> Cancel.",[297,993,443],{},[297,995,996,998],{},[300,997,379],{}," German: \"Ich mochte kundigen weil die App zu viele Fehler hat\"",[293,1000,1001],{"id":1001},"access_flashcards_after_subscription_ends",[297,1003,1004,1006],{},[300,1005,302],{}," Can I still access my flashcards if my subscription ends?",[297,1008,1009,309],{},[300,1010,308],{},[297,1012,1013],{},"When your premium subscription ends:",[297,1015,1016],{},[300,1017,1018],{},"What you keep:",[477,1020,1021,1024],{},[322,1022,1023],{},"Access to your existing decks and flashcards",[322,1025,1026],{},"Basic flashcard learning mode",[297,1028,1029],{},[300,1030,1031],{},"What you lose access to:",[477,1033,1034,1037,1040,1043,1046,1049],{},[322,1035,1036],{},"Creating new decks (beyond the 1 free deck limit)",[322,1038,1039],{},"Quizzes",[322,1041,1042],{},"Podcasts",[322,1044,1045],{},"Summaries",[322,1047,1048],{},"Mindmaps",[322,1050,1051],{},"AI tutor Max",[297,1053,1054],{},"Your content and learning progress are not deleted. You just won't be able to create new content or use premium learning features until you resubscribe.",[297,1056,597],{},[297,1058,1059,1061],{},[300,1060,379],{}," German: \"Kann ich meine Karteikarten noch nutzen wenn mein Abo endet?\". Also asked as: Nach Abo Ende; Zugang nach Kuendigung; Que se passe-t-il apres l'abonnement",{"title":1063,"searchDepth":1064,"depth":1064,"links":1065},"",2,[1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082],{"id":295,"depth":1064,"text":295},{"id":383,"depth":1064,"text":383},{"id":451,"depth":1064,"text":451},{"id":507,"depth":1064,"text":507},{"id":530,"depth":1064,"text":530},{"id":568,"depth":1064,"text":568},{"id":605,"depth":1064,"text":605},{"id":664,"depth":1064,"text":664},{"id":701,"depth":1064,"text":701},{"id":736,"depth":1064,"text":736},{"id":784,"depth":1064,"text":784},{"id":832,"depth":1064,"text":832},{"id":855,"depth":1064,"text":855},{"id":903,"depth":1064,"text":903},{"id":935,"depth":1064,"text":935},{"id":970,"depth":1064,"text":970},{"id":1001,"depth":1064,"text":1001},"How to cancel, cancellation requests, cancellation confirmation","md",null,{"category":1087,"sensitive":1088,"entry_count":1089},"subscription_cancellation",true,17,{"title":259,"description":1083},"internal\u002Fsupport-bot\u002Fkb\u002Fsubscription_cancellation","ic_IdK5aTn468OFR7dijTTgsLBO_CZOc6gPy1D-0RxI",1779007964696]